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FAQ

Products

Are the medications in your list brand name pills?

All the medications one can see in our product lists are generic.

What does the term "generic" mean? Do generic medications produce the same effect that the brand name medicines do?

The difference between a brand name medicine and a generic one is in the name, shape, color and in the price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called "generics". They are the same chemically and since the active ingredient is identical, they have the same medical effect. Thus buying a generic medication one pays less but gets the very same result. But we ought to mention that only once you follow all the instructions of your health care provider you get the intended effect.

Why are generic medicines so cheap?

Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. The expense of obtaining FDA approval alone in the U.S. is enormous. Manufacturers of generic drugs do not have to absorb or recover these costs. Consequently, significant cost savings can be passed along to you.

Your pills do not look like the brand name medication. The pills I have received have a different name printed on them. Why?

As we have already mentioned that no manufacturer can take out a patent for a chemical agent. Thus generics can have the exactly same active ingredients as the brand pills. However, names and appearance (shape and color) of medications can be and are always patented and should be treated as the intellectual property. Thus using the name and the shape of the brand pills a manufacturer producing generic medications will be accused of the copyright infringement. This is why generic pills look different, they are of a different color and have a different shape if compared to a brand name pill.

How can I be sure of the quality of the pills you offer?

High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company. Each package of the products we sent out includes the Certificate of Analysis obtained from the manufacturer's laboratory and fully adheres to the Indian law.

Prescription

Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order.

Please be informed that we require a valid prescription for your order. You should fax it to or send a scan copy to the email . Please be advised that in case you don\'t provide a valid prescription within a three-day period your order will not be processed.

What is the difference between Viagra, Cialis, Levitra, Soft and Regular?

Please, check the table below:

Drug NameDosageTime before it starts to actHow to takeFatty food/alcoholEffect lasts
Viagra50mg, 100mg1 hourtake with a glass of waterno3-4 hours
Viagra Soft50mg, 100mg15 - 20 minutesshould be chewed until dissolved completelyno6 hours
Cialis20mg30 minutestake with a glass of waterno36 hours
Cialis Soft20mg15 - 20 minutesshould be chewed until dissolved completelyno24 - 36 hours
Levitra20mg10 minutes
- 1 hour
take with a glass of waterno12 hours

How to Order

What should I do to order from you?

If you wish to order a product from us you are to do the following:

  1. Choose the product you are to purchase by clicking "buy now" button
  2. Choose the amount of pills you wish to buy
  3. Click "Checkout"
  4. Fill in the order information required
  5. Check all the fields, pills quantity and press on "Submit" button
  6. If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the email address you specify. This message is very important, in case you do not receive it within 10 minutes, let us know and we will resend it once again. This message can be downloaded from your account section (Track Order).

What payment methods do you have?

At the moment we have the following payment methods

  • Credit card payments
  • Western Union
  • MoneyGram

When will you actually post the charge?

The order procedure is executed in the following way:

  1. As soon as you fill in the form at the checkout page and press the "Submit" button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged.
  2. As soon as the payment is authorized, your order is approved and processed.

Is it secure to give my credit card information at your site?

We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with "https:" while insecure ones begin with "http:" without the "s" at the end.

Shipping

Do you ship to Europe?

Orders are shipped to any European country regardless of whether your country is a member of the European Union or not.

Do you ship outside of Europe?

No. We ship only to European counties.

Where are the pills shipped from?

The medications are manufactured in India, but especially for EU customers we have opened a pharmacy in the EU. Thus, all packages are sent inside EU, but not from abroad to guarantee fast and accurate delivery.

What packages do you use? Will I have to sign for the shipment?

Your privacy is very important for us. Your order will be sent in a discrete envelope which will be left in your mail box. You will not have to sign for it, in case the order is sent by Standard Mail.

What are the shipping methods?

Currently we offer two shipping methods:

  • Trackable Service. Packages, sent by this postal service, can be tracked with the tracking number provided after the order is shipped out. Check your account section (Track Order).
  • Standard Airmail Service. Packages sent by this postal service can NOT be tracked.

What are the shipping rates? When can I expect the delivery?

The shipping rates depend on a shipping type you choose and destination country. Please check the table below:

Shipping OptionRatesDeliveryTracking
Courier Service*EUR 9.955-6 daysyes
Standard International AirmailEUR 5.957-8 daysno

* We will not be able to send your order by Courier Service if you specify a PO box in your shipping address or if you give us a wrong telephone number.

Please note! If your order contains 90 pills or more it will be sent in several packages to be sure that the order is not held at the customs. If you choose international regular mail as a shipping method you have to pay once (EUR 5.95) for all the packages. If the order is sent by Trackable Courier Service you have to pay for each package.


Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.

Please, note that our company does not hold responsibility for extended delays due to the customs inspections of international mail.

We do not also hold responsibility for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.

Will my order be shipped on the same day I purchase?

The products we sell are available in stock for immediate delivery. However, first we have to check your order to make sure that the shipping information is correct. Then the product you have ordered is packed and sent out. Please note that our processing (packaging and handling) time is about 1-2 days.

Can my order be delayed at customs?

If this happens, you'll be notified and asked to come and give a permission to examine the parcel. Afterwards you will receive your products. If you have any problem when receiving your order, please let us know and we will do our best to resolve the problem.

What if the package is damaged or something is missing?

In this case, please contact our support team regarding the problem. We will either resend your package or refund your payment. For more information, please see our Policies.

How much will I have to pay if you reship the product?

We will reship the product free of charge. Thus, there will be no additional charges.

Viewing Orders

How can I check the status of my order?

There are 2 options to do that:

  • to contact our support team (Contact us)
  • to check the status from the web site

Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section (Track Order). To enter into your account section you are to insert the order number, your e-mail address and the verification code (the digits in the box next to the "Verification code" field).
In case your order was sent by a Courier Service, the tracking number can also be obtained from the same page.

The order has not been sent out yet. I need to change the shipping details. What should I do?

In your account section (Track Order) you can leave us a message to cancel the order or to change the shipping information.

I need to cancel the order. Please, advise.

Please check our Reimbursements and Returns Policy.

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